About the products

The description and characteristics of each product are available in our online store. If you have any questions regarding our models or materials, send us a message: contact@atelier1202.ch.

The products, artwork, layouts and photos are of exclusive use of the brand Atelier 1202, as well as recognition of intellectual property. Therefore, any reproduction unauthorized by Atelier 1202 is subject to counterfeiting that may be prosecuted.

Payments

Currently, we accept payments via Visa, Mastercard, PayPal, American Express, Discover and Apple Pay directly in our online store, by selecting the option during Checkout.

We also accept TWINT, just send us a message and we’ll provide your beautiful products quickly!

Shipping

If you live in Switzerland, you can choose directly the shipping option in Checkout. We'll send your order by La Poste and should arrive to you in 3-4 working days after we receive the payment confirmation.

We also ship all over the world, and the costs and shipping time will depend of what city you live. Talk to us and we'll make sure to quote the best shipping options for you.

If you don't live in Switzerland and want to buy some of our products, send us a message and we'll be happy to help you: contact@atelier1202.ch.

Returns Policy

If you need a different size or if there is something wrong with your product, you can change it within 14 days from the date of delivery.

The product must be in an unused and saleable condition and with its original labels and packaging of the product. Once we receive the product back, we will evaluate the possibility of the exchange or refund based on the product’s conditions.

To make your return, please contact us by e-mail: contact@atelier1202.ch. We will also request the proof of purchase (as your sale confirmation email).

The cost of return in the case of size or model exchange shall be borne by the customer.

Contact us and we will solve your problem in the best way possible!

Privacy policy and protection of personal data

If you register for a newsletter, you will be asked to provide personal data such as your name and e-mail address. At the moment you make an online purchase, the payment processing company must also collect your address information and related financial data. We naturally will also know your social media username in case you interact with us through those channels (currently, we have official accounts on Instagram, Facebook, Twitter and Pinterest).

This information is collected only with your knowledge and permission, and is kept in Atelier 1202 database and mailing list.

The Atelier 1202 can use your personal data to contact you (either in response to a query or suggestion, or to mail newsletters), remember your online profile and preferences, help you quickly find information that is relevant to you based on your interests and for statistical analysis.

The Atelier 1202 does not sell or directly share any personally data volunteered to the Atelier 1202 to any third party. Any personal data provided to the Atelier 1202 is held with the utmost care and security, and will be used only in ways set forth in this notice, or in ways to which you have explicitly consented.

All Atelier 1202 employees having access to, and associated with, the processing of personal data, are obliged to respect the confidentiality of official business matters, including personal data.

At any time, you can cancel or modify your information by contacting the Atelier 1202 e-mail: contact@atelier1202.ch.